Is Tech Too Easy to Use?

nytimes.com

Reminded again that real blood & skin is at stake here.

Of all the buzzwords in tech, perhaps none has been deployed with as much philosophical conviction as “frictionless.” Over the past decade or so, eliminating “friction” — the name given to any quality that makes a product more difficult or time-consuming to use — has become an obsession of the tech industry, accepted as gospel by many of the world’s largest companies.

— Kevin Roose
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